
Generative Income
Generative Income
Refund & Cancellation Policy
1. One-Time Digital Product Purchases
Products purchased as one-time payments (including but not limited to Builder Profile Diagnostic full report, Offer Architect, Prompt Mastery Lab, Brand Voice Builder, SOP Builder, and Workflow Architect):
- All digital product sales are final. Due to the immediate-access nature of digital products and AI-generated outputs, refunds are generally not available once the product has been accessed or an output has been generated.
- If you experience a technical issue that prevents you from accessing a purchased product, contact info@generative-income.ai within 7 days of purchase. We will resolve the technical issue or issue a refund.
- If a product fails to function as described on its sales page, contact us within 7 days of purchase for a resolution.
2. Pro Membership (Subscription)
- You may cancel your Pro membership at any time through your account settings or the Stripe Customer Portal.
- Cancellation takes effect at the end of your current billing period. You will retain access to all Pro features until that date.
- No partial refunds are provided for unused portions of a billing period (monthly or annual).
- Annual subscribers: If you cancel within 14 days of your initial annual purchase and have not used Pro-exclusive features, you may request a full refund by contacting info@generative-income.ai.
- Subscription renewals: If you are charged for an automatic renewal you did not intend, contact us within 7 days of the charge for a refund of that renewal period.
3. Revenue Systems Coaching (Coaching)
- Sprint deposits are non-refundable once the discovery call has been completed.
- If Generative Income determines during the qualification process that the Sprint is not the right fit, any deposit paid will be refunded in full.
- Sprint engagements that have begun (kickoff completed) are subject to the terms agreed upon in the Sprint engagement agreement.
4. Free Products
Free tools and courses (Scrap or Scale, Builder Profile Diagnostic free results, Operations Assessment, AI Platform Selector, Visibility Engine) require no payment and are not subject to this refund policy.
5. How to Request a Refund
Email info@generative-income.ai with:
- Your name and email address associated with your account
- The product or subscription in question
- The date of purchase
- A description of the issue
We will respond within 5 business days.
6. Chargebacks
If you initiate a chargeback or payment dispute with your bank or credit card company instead of contacting us first, we reserve the right to suspend your account pending resolution. We encourage you to contact us directly so we can resolve the issue faster.
7. Contact
Generative Income
6255 Towncenter Dr, Suite 740, Clemmons, NC 27012, USA
info@generative-income.ai